Help centre
Frequently Asked Questions
Quick answers about getting tested, sample collection, online requests and your privacy.
7 questions
Getting Tested
How do I get a test done?
You can get a test done by visiting our laboratory or by requesting a home sample collection. You can also send us a service request online and our team will confirm the details with you.
What tests do you offer?
We offer a wide range of tests across hematology, clinical chemistry, serology, immunology, microbiology and molecular diagnostics — including HIV tests, thyroid tests, liver and pancreas tests and more. Browse our full test catalogue.
What are your opening hours?
Monday to Friday 8:00am – 7:00pm; weekends and public holidays 8:00am – 5:00pm.
Sample Collection
How do I initiate home sample collection?
Submit a service request and choose Home sample collection request as the request type, or call us. Our team will contact you to arrange a convenient time.
Service Requests
Is my online request a confirmed appointment?
No. An online request lets our team know what you need. We will contact you to confirm the details, any preparation required and the next steps. A request receipt is not a laboratory report or proof of testing.
How can I check the status of my request?
Use Track a Request with your reference number (for example EUM-2026-000001). For your privacy we will send a one-time code to the phone number or email you used.
Results & Privacy
How is my personal information protected?
We collect only the information needed to handle your request, restrict access to authorised staff and never publish uploaded documents. See our Privacy Policy.
Still have a question?
Our team is happy to help.